Frequently Asked Questions

Location & Ambiance

Jashita Hotel is situated on Soliman Bay, approximately 15 minutes north of the main Tulum hotel zone. Soliman Bay is a quiet, protected, and private bay known as one of the Riviera Maya's last hidden gems. Guests consistently describe the ambiance as quiet, peaceful, secluded, and highly tranquil, offering an escape from the busier, more chaotic areas of Tulum Beach.
The hotel provides an exclusive retreat, but is close enough to explore the region:
- Tulum Ruins: Approximately a 12-minute drive.
- Tulum Town/Beach Road: About a 15-minute drive, where you can find other restaurants and nightlife (note: transportation via taxi is typically required).
- Cenotes: LabnaHa Ecopark and other popular cenotes are just a short 3-minute drive away.
Yes. Reviews repeatedly emphasize that Jashita Hotel is a "magical," "romantic," and "private" destination, perfect for couples and honeymooners looking for peace and serenity.

We offer a variety of accommodations ranging from Deluxe Suites to our luxurious Master and Honeymoon Suites. Our higher-tier suites (such as the Master and Honeymoon categories) provide exceptional space and amenities, including private plunge pools, expansive exclusive terraces, and magnificent rooftop sundecks overlooking the ocean or jungle. All rooms offer private outdoor spaces, but the larger suites provide these enhanced luxury features.
Yes, every guestroom is designed for comfort and convenience. All rooms include air conditioning, ceiling fans, and high-quality Italian linen sheets on premium bedding. You will also find a minibar and an in-room safe for storing valuables. Complimentary Wi-Fi is available throughout the entire property.
We offer three beautiful outdoor pools for our guests. There is a main pool area and a dedicated children's pool. Additionally, we feature an exclusive adults-only rooftop pool for guests seeking maximum tranquility and incredible panoramic views.

The hotel is located on a private, white-sand beach on Soliman Bay. The presence of the offshore coral reef creates a natural barrier, resulting in calm, shallow, and glass-like turquoise waters ideal for swimming and snorkeling.
Soliman Bay is generally more protected than open ocean beaches. While sargassum can be unpredictable in the region, guests have noted that the area is often "completely free of sargassum" even when main beaches are filled. The hotel also employs a team that works diligently to keep the beach clean.
We offer complimentary access to non-motorized watersports, including kayaking and paddleboarding, allowing you to easily explore the reef and bay. Daily yoga sessions are also offered on the beach or a dedicated studio.

The Caoba Spa at Jashita Hotel provides two unique spa settings: an invigorating open-air area overlooking the ocean, and a secluded, air-conditioned indoor space.
Our full-service spa offers a variety of rejuvenating treatments, including body scrubs, aromatherapy, Ayurvedic therapy, and reflexology. We also offer unique cultural experiences such as traditional Mayan healing ceremonies and specialty bath rituals.
Yes, Jashita Hotel is equipped with a gym (fitness center) for guest use only.

Yes. Our signature beachfront restaurant, Pandano, serves local and international cuisine with a focus on Mexican and authentic Italian classics (including highly-praised handmade pasta and fresh seafood/lobster). Pandano offers stunning ocean views and serves breakfast, lunch, and dinner.
Yes, a complimentary full breakfast is included daily for all guests, often described by reviewers as exceptional and extensive.
The food is consistently rated as excellent and exceptional. Reviewers highlight the high quality, freshness, and the personal touch of the staff and sometimes the owner, Clemente, making the dining experience a major highlight of the stay.